Customer Service
Contact Us
If you have any feedback or questions regarding our jewelry, please send us a message below. An expert will get back to you within 24 hours.
Ring Resizing
The ring size is as important as the ring itself. An elegant and comfortable fit enhances your bond with this elegant ring. We offer resizing for both unengraved and engraved rings. The first resizing may be provided free of charge if done within 60 days of product delivery. Some custom-made and altered products may not be eligible for free resizing.
Free Engraving
Add an intimate or personal message with free engraving and give the gift a sentimental value for a lifetime. Let her feel special and exclusive - just like her ring.
When choosing this option at checkout, OMARA will engrave your ring for free. You can choose from four different font types and include special symbols like hearts or infinity. The maximum number of symbols you can input is 25 - including spaces, icons, and letters.
Personalization
From hand engraving to etching, we offer various ways to make a mark in design.
Insured Free Shipping
Jewelry is delicate, and during shipping, it requires extra care. We offer supplementary and insured shipping for all orders against loss or damage during transit. Once your order leaves our premises, you will be provided with a tracking number to track your shipment.
We recommend opening the package and checking for any damage. If you notice any damage, report the issue and refuse to accept the shipment.
Free Shipping and Returns Online
If the product does not meet quality and standard requirements, you can return it and request a refund. In some cases, we also offer resizing, engraving, or repair. Send us a return form, which you can fill out with a few simple clicks. Print it out and send it back with the item. After sending the return form, you will receive instructions on how to proceed with the return via email. Before sending us your item, please read our Return Policy.
Free Ring Sizing Tool
We understand the need for perfection in every small detail when that special moment is near. Ring size is as important as the ring itself and is here for you when you need it most.
Don't hesitate and check out the free ring sizing guide by clicking here or simply send us an email with your name and address with the subject "Order Ring Size." You can also access the free guide on each product page, directly below the price section, where it says "GET RING SIZE".
Ask an Expert
Our experts are here to help you with important decisions for your special occasion. Let us know if you'd like a second opinion or suggestion - our experienced professionals are happy to assist you! This can be a very practical service when you're spending time deciding on the price range, occasion, and type of jewelry. Professionals look into every detail and share their thoughts. If you'd like to submit a request, click here - it only takes a few minutes!
Certification
Certification is always provided for the central stone of Engagement Rings.