Orders

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Do I need to create an OMARA account to make a purchase?

No, you don't have to have a OMARA account to place an order; you can order as a guest. However, having a OMARA account has many advantages. For example, you can also login into your account any time and see the current status of your order in your order history. Signing up with a OMARA account is very easy and it takes less than a minute.

Can I cancel or update my order?

Yes, you can edit some of your order details (such as ring size, adding or removing personal engraving), or even cancel it within the first 30 minutes following your order. You need to contact us through at info@omara.sk and we would be happy to help you change, cancel or update your recent order.

Please note that:

*Cancellation is only possible within one day after placing your order.
*Cancellation and modification requests are only valid for orders that have not yet finalized the production process.
*Order cancellations and modifications may result in delays. You will be notified on your updated delivery date in case of delays.

Why are your prices lower than in other shops?

OMARA operates online avoid many unnecessary costs while many retailers are tied to costs of operating in an offline stores. You can read about us for more information.

What is a lifetime warranty?

Lifetime warranty guarantees that we will service your product free of charge for a lifetime in case of any manufacturer's defect. Please read our return policy for more detailed information.

How can I know that your company is real?

OMARA operates worldwide with a dominiciliation in Slovak Republic. You can check our official documents here. We work continuously to expand our local offices to provide our customers with better services.

Do you have an offline store?

Currently OMARA only sells online in order to give you the largest variety of options possible.

Are there any stores that sell OMARA jewelry near me?

We don't have any commercial agreements or B2B partners at the moment. If you see OMARA products sold by any other jewelers, it means that those are not genuine OMARA products and not under our warranty.

Do you send demo products so that I can see before placing an order?

We do not offer any demo products but we do offer a very flexible return policy, so you don't need to worry about placing an order and not liking it. Our return policy gives you a chance to return your product within 30 days following the receipt of your order as long as it meets the return conditions. Please read our return policy for further information.

Why is it beneficial to buy online at OMARA?

Shopping on the OMARA website is like having your own personal jewelry store. You can easily explore products and customize them with your preferred metal and gemstone combinations. Open 24/7, the store allows you to shop from anywhere—whether you're at home, in the office, or relaxing at a café with friends. OMARA's online store provides multiple payment options and a dedicated customer support team ready to assist with any questions. Simply place your order, make your payment, and wait for the courier to deliver your carefully crafted jewelry right to your doorstep. With competitive prices and exceptional quality, there’s no better time to explore our collection and enjoy the many benefits we offer!

Why I didn't receive a confirmation email for my order?

If you are expecting an order confirmation email but you haven't received it, please make sure that your payment has gone through and you have seen the order confirmation page on our website. If you are sure that the transaction was successful, check your spam folder to make sure the confirmation email was not blocked by your inbox. If you still can't see it, you can contact our customer support team for assistance. Don't forget to add us in your safe email list, if you are using increased security settings for your inbox. You can contact our customer support team by visiting this link: https://omara.sk/en/kontaktujte-nas

Can I order multiple items to see your products and compare them?

Each OMARA product is customized and produced based on customer's choice of options. We don't keep the product inventory and each product needs to go through the production process. This is why we kindly ask our customers to avoid comparison shopping and only order the item they like. Please remember that we have a 30-day free resizing policy and we do our utmost to satisfy our customers with the products that they choose. If you need to change the ring size or you are not happy with your product, we will gladly assist you. Orders including comparison purchase items are most likely to be canceled before the production process.

How can I get a voucher?

You can subscribe to our newsletter and follow us on social media to win vouchers and discount codes.

Where do I enter the coupon code?

When you add a product to your shopping bag and proceed to checkout, you will see the Gift Card / Voucher field on the payment method page. Please enter the code before you make the payment and make sure the discount has been applied. Discounts cannot be applied after placing an order.

What should I do if my order does not go through?

Check that all required fields have been filled out correctly. Your billing address should be entered exactly as indicated on your billing statement. If you continue to experience difficulties when placing your order, please contact us immediately.

 

Shipping & Delivery

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Which countries do you deliver to?

We deliver to Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, Croatia, France, Italy, Portugal, and Spain.

How can I get my delivery to another country?

If you’d like your order delivered to a country different from the listed available countries, please include a detailed comment in the "Order Notes" section at checkout. Specify the exact destination, and our team will ensure your request is processed accordingly. If additional information or adjustments are needed, we will contact you promptly to finalize the delivery details.

How long does it take to receive my order? Can you ship the same day?

Each OMARA product is customized and is produced based on customer's choice of options. We do not keep the inventory of products and each product needs to go through the production process. We continuously work on improving the production time to make sure manufacturing can deliver our products as soon as possible. When you choose an item on our website, you will see an estimated date of delivery for that particular product in the cart. Usually, your product will be delivered within 17-20 working days to your address.

How can I track my order?

You can track your order by clicking the tracking link provided in the dispatch confirmation email. Alternatively, visit our tracking page and enter your order number and email address to check the status of your delivery.

Will my delivery be insured?

Yes. Delivery insurance is included in your carrier's tariff.

Will I have to pay tax and duty?

No. All taxes and duties are included in the product's sale price. For deliveries outside the EU, additional taxes and duties may be charged in the destination country. For more information, please, read on our delivery information page or contact us via info@omara.sk .

How will my package be delivered?

We prioritize security and ensure that all packages are delivered exclusively wrapped by a local carrier. Your order will arrive in eco-friendly packaging, accompanied by all necessary supportive documents to guarantee a smooth delivery experience.

Can I provide an alternative address?

We can update the delivery address at any time before your order is shipped. If you need to make changes, please contact our support team for assistance.

Can you ship to a P.O. Box?

Currently, we primarily ship orders to personal addresses. However, you can enter your P.O. Box details in the shipping address, along with all necessary information, and we will ensure it is shipped there.

Can I place an order online but pick it up in the showroom?

Currently, OMARA products can only be ordered online and delivered to your address by a carrier.

 

Payment & Prices

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Do you offer any financing opinions or flexible payments?

Yes, OMARA provides several payment options, including PayPal, Klarna, Google Pay, Apple Pay, and Bank Transfer. For more details, please visit our Payment Methods & Financing informational page.

Do you display fixed prices only or can they change?

Product prices may change over time due to changes in metal prices and other variable production factors.

Why do prices increase with larger ring sizes?

Larger products may require more metal and larger diamonds or gemstones for production. Therefore, the price of the product may increase.

Do you save my credit card information after placing an order?

No, we don't. Our website is 100% secure and your payment transaction is encrypted. We don't store your credit card number or password. Please visit our security policy for further information.

 

Returns & Exchanges

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How does your 30-day money-back guarantee work?

You can return the item for a refund, resizing, engraving, or repair purposes. Simply fill out the return form and insert the printed form into the package with the goods. The goods must be sent to the address 81106 Staré Mesto, Obchodná Street, 559/37, Bratislava, Slovakia.

After receiving the package, we will process it. This processing takes 2-4 working days. Then, within 30 working calendar days, you will be refunded in the same way the payment was made. For more information on returns, repairs, or resizing, you can read our Return of Goods informational page.

How can I return an item for a refund or resizing?

You can return the item and request a refund - simply fill out the return form and include the filled form in the package with the goods.

To return a product for resizing, please fill out the return form and follow the steps in the Returns section. Make sure to send the product for resizing without any additional items such as the box or certificate. These items will not be returned to you.

How long will my refund take?

You will be refunded within 10 working days in the same way the payment was made.

 

Product + Sizing

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How can I personalize an item?

Our website gives you full control over any jewelry item that you would like to buy. We have a wide range of options for metals, gemstones, stone carats and other product features such as width, thickness, profile and surface (finish) depending on the design. Also, OMARA offers free personalized engraving on all eligible items.

Who designs OMARA jewelry?

OMARA has a large team of in-house designers. Each design is created by dedicated OMARA designers.

Do the designs on your website reflect what I will actually receive?

Yes, your product will be identical to what you see on the product page. Please remember that you zoom in to see the product details on the product page and the products look a little bigger than life size. Please make sure you check product dimensions for accurate visualization.

What happens if my ring doesn't fit?

Don't worry if your ring doesn't fit your finger because you can send your ring back for free resizing within the first 30 days following the receipt of your order. Please read our return policy for further information.

Can I get my item engraved?

Yes, you can select our free engraving option while you place your order.

How do I know if the product I choose is engravable?

If the product that you would like to buy is engravable, you will see the engraving option on the product page.

Will the delivery take longer if I add engraving to my ring?

No, engraving won't change the delivery time.

Are your rings hollow inside?

No, our rings are not hollow inside. Our products are solid and produced based on the metal properties selected by the customer.

How do I find my ring size?

The best way to find out your ring size is to order a free ring sizer on our website. A ring sizer is a plastic tool that you can wear just like a ring and find your exact size. You can order this by visiting any ring page on our website and click the "Find Your Ring Size" option. Please check our Ring Size Guide for further information.

Can we see the actual photo of the ring?

You can see the product photos along with their 3D images on the product pages. You need to contact us through at info@omara.sk and we would be happy to provide you all additional information.

 

Diamond Info

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Where do your diamonds come from?

Our diamonds come from ethical sources and are purchased from legitimate sources not involved in funding conflicts and are in compliance with relevant international requirements.

Do you sell natural and lab-grown diamonds?

Yes, OMARA offers both natural and lab-grown diamonds to suit a variety of preferences and budgets. Both options are available in a wide range of cuts, colors, and sizes to match your specific needs. For more details, explore our diamond collection or contact our team for assistance in choosing the perfect stone.

Do you have any diamond guide for more information?

Yes, you can find detailed information in the Diamond Guide section on our website. Additionally, each product details page provides comprehensive information about the diamond, including certification and stone specifics. This ensures you have all the details you need to make an informed decision when selecting the perfect diamond.

What is the difference between natural and lab-grown diamonds

Natural diamonds are formed over billions of years deep within the Earth, while lab-grown diamonds are created in a lab using advanced technology that replicates this process. Both are real diamonds with identical properties, but lab-grown diamonds are typically more affordable and eco-friendly. Read more in our article Lab Grown vs Natural Diamonds: Which One is Right for You.

Why is there a price difference between diamonds that are almost identical?

The price of a diamond depends on its shape, size, and clarity. Therefore, the price of diamonds may vary for almost identical stones. Read more about diamond characteristics to better understand how these factors influence the value of diamonds.

Does OMARA provide diamond certifications?

Yes, OMARA provides diamonds certificates from reputable gemological laboratories such as GIA (Gemological Institute of America) and IGI (International Gemological Institute). These certifications guarantee the quality and authenticity of the diamonds we sell.

What is an IGI certified diamond?

An IGI certified diamond is a diamond that has been graded and evaluated by the International Gemological Institute (IGI), a recognized authority in diamond grading. The IGI certificate provides detailed information about the diamond’s 4 Cs—cut, color, clarity, and carat weight—ensuring transparency and trust in the diamond's quality.

What is the difference between GIA and IGI certifications?

GIA (Gemological Institute of America) is a globally recognized grading organization known for its strict grading standards, often considered the industry gold standard. IGI (International Gemological Institute) is also reputable but generally has slightly more lenient grading standards. Both certifications provide reliable and accurate information, with GIA preferred by some for its consistency.