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OMARA operates online avoid many unnecessary costs while many retailers are obliged to high costs of operating in physical stores. You can read about us for more information.

Lifetime warranty guarantees that we will service your product free of charge for a lifetime in case of any manufacturer's defect. Please read our return policy for more detailed information.

OMARA operates worldwide with location in Slovak Republic. You can check our official documents here. We are a legitimate company and we work continuously to expand our local offices to provide our customers with better services.

Currently OMARA only sells online in order to give you with the largest variety of options possible.

We don't have any commercial agreements or B2B partners at the moment. If you see OMARA products sold by any other jewelers, it means that those are not genuine OMARA products and not under our warranty.

We do not offer any demo products but we do offer a very flexible return policy, so you don't need to worry about placing an order and not liking it. Our return policy gives you a chance to return your product within 30 days following the receipt of your order as long as it meets the return conditions. Please read our return policy for further information.

Shopping on the OMARA website is like having your own personal jewelry store. You can easily explore products and customize them with your preferred metal and gemstone combinations. Open 24/7, the store allows you to shop from anywhere—whether you're at home, in the office, or relaxing at a café with friends. OMARA's online store provides multiple payment options and a dedicated customer support team ready to assist with any questions. Simply place your order, make your payment, and wait for the courier to deliver your carefully crafted jewelry right to your doorstep. With competitive prices and exceptional quality, there’s no better time to explore our collection and enjoy the many benefits we offer!

If you are expecting an order confirmation email but you haven't received it, please make sure that your payment has gone through and you have seen the order confirmation page on our website. If you are sure that the transaction was successful, check your spam folder to make sure the confirmation email was not blocked by your inbox. If you still can't see it, you can contact our customer support team for assistance. Don't forget to add us in your safe email list, if you are using increased security settings for your inbox. You can contact our customer support team by visiting this link: https://omara.sk/kontaktujte-nas

Each OMARA product is customized and produced based on customer's choice of options. We don't work with stock and each product needs to go through the production process. This is why we kindly ask our customers to avoid comparison shopping and only order the item they like. Please remember that we have a 30-day free resizing policy and we do our utmost to satisfy our customers with the products that they choose. If you need to change the ring size or you are not happy with your product, we will gladly assist you. Orders including comparison purchase items are most likely to be canceled before the production process.

You can subscribe to our newsletter and follow us on social media to win vouchers and discount codes.

When you add a product to your shopping bag and proceed to checkout, you will see the Gift Card / Voucher field on the payment method page. Please enter the code before you make the payment and make sure the discount has been applied. Discounts cannot be applied after placing an order.

Check that all required fields have been filled out correctly. Your billing address should be entered exactly as indicated on your billing statement. If you continue to experience difficulties when placing your order, Please contact us immediately.

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If you’d like your order delivered to a country different from the default countries selector, please include a detailed comment in the "Order Notes" section at checkout. Specify the exact destination, and our team will ensure your request is processed accordingly. If additional information or adjustments are needed, we will contact you promptly to finalize the delivery details.

Each OMARA product is customized and is produced based on customer's choice of options. We don't work with stock and each product needs to go through the production process. We continuously work on improving the production time to make sure we can deliver our products as soon as possible. When you choose an item on our website, you will see an estimated date of delivery for that particular product in the cart. Usually, your product will be delivered within 17-20 working days to your address.

You can track your order by clicking the tracking link provided in the dispatch confirmation email. Alternatively, visit our tracking page and enter your order number and email address to check the status of your delivery.

Yes. Delivery insurance is included in your carrier's tariff.

No. All taxes and duties are included in the product's sale price. For deliveries outside the EU, additional taxes and duties may be charged in the destination country. For more information, please, read on our delivery information page or contact us via info@omara.sk .

We prioritize security and ensure that all packages are delivered exclusively wrapped by a local carrier. Your order will arrive in eco-friendly packaging, accompanied by all necessary supportive documents to guarantee a smooth delivery experience.

We can update the delivery address at any time before your order is shipped. If you need to make changes, please contact our support team for assistance.

Currently, we primarily ship orders to personal addresses. However, you can enter your P.O. Box details in the shipping address, along with all necessary information, and we will ensure it is shipped there.

Currently, Omara products can only be ordered online and delivered to your address by a carrier.